Frequently Asked Questions

1-How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can click on this link to see the real-time status of your package.

You can track your order directly on our tracking page here: https://t1hxjkuz.aftership.com/ . Just enter your order number or the tracking number provided in your confirmation email.

Does my order have international tracking?

Yes, all our shipments include a tracking number that allows you to track your package regardless of the destination country.

I didn't receive my tracking number, what do I do?

If you haven't received your tracking number after 3 business days of purchase, please check your spam folder or contact us at lmvaldes9131@gmail.com for assistance.

Why isn't my order showing updates?

Sometimes updates may be delayed due to shipping process times. We recommend waiting a few hours and checking again. If the problem persists, please write to us for assistance.

2- How long will it take to receive my order?

Processing Time : Each garment is produced on demand, so manufacturing time is 2-5 business days before shipping.

Shipping times : Depend on location and range from 4 to 9 business days.

Delivery times : These are calculated by adding manufacturing and shipping times. You should receive your order within 6 to 14 business days.

3- What is your return policy?

As our products are printed on demand specifically for each order, we do not accept returns or exchanges for reasons such as:

  • Incorrect selection of size, color or design.

  • Change of mind after purchase.

Tip: Before purchasing, please check our size guides and review product details to ensure you choose the correct size.

Defective or Damaged Products

If your order arrives with manufacturing defects, shipping damage, or a printing error, we offer a free replacement or refund . To handle this issue, you should:

Contact us within 7 days of delivery using this form

  • Order number
  • Clear photos of the defect or damage

We will evaluate the case and provide you with a solution within 48 business hours .

Note: If the problem was caused by the customer (e.g. incorrect address provided at the time of purchase), replacement will be subject to evaluation and additional costs.

Lost or Undelivered Orders

  • If your order does not arrive within the estimated timeframe, please contact us.

  • If the address provided is incorrect and the order is returned to the supplier, the customer will be responsible for the return shipping costs.

Refund
We'll let you know when we've received and inspected your return and whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.
If it has been more than 15 business days since we approved your return, please contact us at lmvaldes9131@gmail.com .

4- What are the shipping costs?

Shipping costs are completely free .

5- Can I cancel or change my order?

Due to on-demand production, we are unable to cancel or modify orders once they have been processed .

If you need to make changes, please contact us within the first 12 hours of purchase and we will do our best to help you.

Important: If the order has already been shipped, we cannot make changes or refunds.

6- How long does a refund take?

We'll let you know when we've received and inspected your return and whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.
If it has been more than 15 business days since we approved your return, please contact us at lmvaldes9131@gmail.com .

7- What do I do if my product arrives defective or damaged?

If your order arrives with manufacturing defects, shipping damage, or a printing error, we offer a free replacement or refund . To handle this issue, you should:

Contact us within 7 days of delivery using this form

Attach

  • Order number
  • Clear photos of the defect or damage

We will evaluate the case and provide you with a solution within 48 business hours .

Note: If the problem was caused by the customer (e.g. incorrect address provided at the time of purchase), replacement will be subject to evaluation and additional costs.

8- How to contact customer service?

If you have any questions, please don't hesitate to contact us; we'll be happy to help. Our experts are available 7 days a week to answer any questions you may have. You can reach us through this link or by email: lmvaldes9131@gmail.com

9- What is the customer service response time?

We work to serve you within 48 hours of your inquiry; that's our goal, and your satisfaction is our priority.